Solidroad
Solidroad is a conversational training platform for sales teams, featuring AI-powered role-play to enhance skills through simulated sales calls.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based tool with potential data exposure.
- Requires user interaction data for training.
- Standard enterprise controls but data is processed externally.
Recommendations
4- Avoid using real customer PII in simulated sales scenarios
- Review data retention for conversation recordings
- Request SOC 2 report and DPA before enterprise rollout
- Ensure sales scripts shared do not contain confidential pricing or strategy
Data handling
- Storage
- Cloud-based; conversation data processed remotely
- Retention
- Not clearly documented
- Training on inputs
- Not documented
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