Sommify
Sommify is an AI tool acting as a virtual sommelier, assisting retail customers with wine selection, based on customer preferences. It enhances sales by recommending wines from the retailer's catalog, available as a chat interface or API for integration.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based virtual sommelier tool with user data handling.
- Requires access to customer preferences for recommendations.
- Standard enterprise controls but data is processed externally.
Recommendations
3- Review data handling for customer interaction logs
- Confirm catalog data is not retained beyond session
- Suitable for non-sensitive retail use cases
Data handling
- Storage
- Cloud-based; customer preference and catalog data processed
- Retention
- Not documented
- Training on inputs
- Unclear
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