Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with potential data sharing
- User data may be used for training without clear opt-out
- Limited information on data privacy policies
Recommendations
4- Request SOC 2 and HIPAA BAA if relevant
- Review retention policy for audio and transcripts
- Confirm training opt-out on customer audio
- Apply wiretap consent considerations
Data handling
- Storage
- Cloud API, details not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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