Soula Care
Soula.Care is an AI-powered virtual assistant offering personalized educational and emotional support throughout pregnancy, birth, and postpartum, with a focus on mental health.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with potential data storage risks
- User-generated content may be analyzed for model improvement
- Limited enterprise controls for sensitive data
Recommendations
2- Ensure compliance with healthcare data regulations
- Clarify data usage policies with the provider
Data handling
- Storage
- Cloud-based; PHI and mental health data stored on vendor servers
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented; high risk given sensitivity of data
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