Speaq.ai
Speaq.ai is an AI-driven platform optimizing customer interactions through voice agents, chatbots, and smart automation, offering 24/7 service, CRM integration, and data analytics.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with data sent to third parties
- User data may be used for improving AI models
- Standard privacy policy but lacks strong enterprise controls
Recommendations
4- Require DPA and recording-consent workflow before launch
- Limit CRM scopes and segment test vs prod
- Confirm data residency and call-recording retention
- Add human-in-the-loop review for sensitive intents
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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