Staircase
Uncover your blind spots from customer communications
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Potential for sensitive customer communication data exposure
- Cloud-based service with unclear data handling policies
- No enterprise-grade security features mentioned
Recommendations
5- Confirm SOC 2 Type II report before rollout
- Scope integrations to non-PHI customer data
- Execute DPA covering candidate/customer data flows
- Enable SSO and RBAC at deployment
- Redact PII from customer communications where feasible
Data handling
- Storage
- US-based cloud (AWS)
- Retention
- Configurable per enterprise agreement
- Training on inputs
- Does not train on customer data per enterprise terms
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