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Customer Support·suresteps.io

SureSteps

SureSteps is an AI-powered platform for creating intelligent guides and interactive support tools, offering personalized step-by-step instructions that enhance customer and employee guidance.

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Generates personalized guides, potentially exposing sensitive information
  • Cloud-based service with third-party data storage
  • No clear opt-out for training on user data

Recommendations

4
  • Scrub sensitive data from guides before upload
  • Require DPA and training opt-out
  • Limit access via SSO and least-privilege
  • Validate exportability and deletion on termination

Data handling

Storage
Not publicly documented
Retention
Not publicly documented
Training on inputs
Not publicly documented

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