Syncly
Syncly is an AI-powered tool for analyzing and categorizing customer feedback to enhance customer experience by tracking sentiment trends and prioritizing critical issues.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with potential data sharing
- User feedback data may be used for model training
- Limited enterprise controls for data privacy
Recommendations
4- Request SOC 2 and GDPR DPA
- Mask PII in feedback ingestion
- Review retention and deletion SLAs
- Confirm sub-processor list
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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