Syntheia
AI voice assistant for law firms that handles client calls and appointment scheduling.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with potential data sharing
- User interactions may be logged for improvement
- No clear opt-out for data usage in training
Recommendations
3- Disclose AI call handling to clients
- Review call transcripts for accuracy
- Implement call recording consent protocols
Data handling
- Storage
- US servers
- Retention
- 90 days
- Training on inputs
- No
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