TheLoops
TheLoops AI for CX enhances customer experience operations with actionable insights through predictive analytics and general AI, improving team productivity.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Enhances customer experience using user data
- Cloud-based with third-party data handling
- Standard enterprise controls but still processes user data
Recommendations
4- Require DPA and data residency confirmation before deployment
- Confirm customer data is not used for cross-tenant model training
- Evaluate SSO and role-based access controls
- GDPR-compliant DPA required for EU customer data processing
Data handling
- Storage
- Cloud SaaS; customer support data ingested and stored
- Retention
- Configurable per enterprise agreement
- Training on inputs
- Not clearly disclosed
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