Thinkstack
Thinkstack is an AI chatbot platform that uses GPT technology to provide automated customer service across industries, supporting integration and customization without coding expertise.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Handles potentially sensitive customer service data
- No SSO or enterprise-level security features mentioned
- Default training on user data may pose privacy risks
Recommendations
2- Implement SSO and stronger data protection measures
- Clarify data usage policies to users
Data handling
- Storage
- Cloud-hosted chatbot infrastructure
- Retention
- Not publicly documented
- Training on inputs
- Uses GPT; customer-content training not confirmed
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