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Customer Support·tidio.com

Tidio AI

AI-powered live chat and chatbot platform for customer service

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Risk Score
Medium
4/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud SaaS with third-party data handling.
  • User data may be used for training AI models.
  • Requires user data for effective customer support.

Recommendations

1
  • Ensure data privacy compliance.

Data handling

Storage
EU cloud servers
Retention
Until account deletion
Training on inputs
Conversation data may be analyzed

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