Tidio Lyro AI
AI-powered conversational bot by Tidio for automated customer support
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with potential data exposure.
- User interactions may be logged for AI training.
- Requires user data for effective support.
Recommendations
1- Clarify data usage policies to users.
Data handling
- Storage
- US cloud servers
- Retention
- Until account deletion
- Training on inputs
- Not used for training
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