Tovie
Tovie AI enhances business engagement with AI solutions like chatbots for various industries, focusing on improving interactions, data insights, and business optimization.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based with potential third-party data access
- User interactions may be logged for improvement
- No clear opt-out for training on user data
Recommendations
4- Flag as elevated risk due to vendor geopolitical considerations
- Do not use for processing EU customer data without thorough legal review
- Request contractual data residency guarantees outside Russia
- Consider alternative vendors with clearer Western regulatory compliance
Data handling
- Storage
- Cloud SaaS; Russia-based vendor
- Retention
- Not documented
- Training on inputs
- Conversation data may be used for model improvement
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