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Customer Support·trengo.com

Trengo AI

AI-powered customer engagement platform with multi-channel inbox

Compare with another tool
Risk Score
High
6/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Consumer-first tool with potential for data leakage
  • Training on user interactions may be default-on
  • Weak privacy policy regarding data usage

Recommendations

3
  • Limit sharing of confidential information
  • Monitor API access and usage logs
  • Review data processing agreements before use

Data handling

Storage
EU cloud servers
Retention
Until account deletion
Training on inputs
Not used for training

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