Triple Session - AI Coach
AI Coach is a sales training tool providing insights on sales calls, assisting in deal strategy, and improving team performance through AI-driven analytics and coaching.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Consumer-first tool with potential for data leakage
- Training on user interactions may be default-on
- Weak privacy policy regarding data usage
Recommendations
5- Require SOC 2 and DPA before CRM connection
- Implement two-party consent disclosures
- Scope CRM integrations to specific teams
- Review data retention and deletion policies
- Prefer established conversation intelligence vendors
Data handling
- Storage
- Call recordings and transcripts stored on vendor platform
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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