Truffle
Truffle is an AI-powered Slack app that automates answering questions and building a knowledge base from Slack conversations for improved team efficiency.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Integrates with Slack, potentially exposing sensitive conversations.
- Processes team communication data for knowledge base creation.
- Cloud-based service with third-party data handling.
Recommendations
4- Require SOC 2 Type II before deployment in any workspace
- Limit Slack permissions to specific public channels; exclude HR and exec channels
- Review data retention and deletion policies for Slack content
- Ensure DPA is in place; assess GDPR implications for EU employee data
Data handling
- Storage
- Cloud-based; Slack message content stored for knowledge base
- Retention
- Unknown; knowledge base data persisted on vendor servers
- Training on inputs
- Slack content may be used to improve knowledge extraction models
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