Trustguide
Trustguide AI provides unbiased insights from customer reviews for smarter decision-making, ensuring data privacy and reputation checks.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes customer review data for insights.
- Cloud-based service with third-party data handling.
- Potential privacy concerns with user data.
Recommendations
5- Verify lawful basis for scraped reviews
- Request DPA and SOC2
- Confirm GDPR right-to-erasure handling
- Treat outputs as advisory only
- Avoid submitting internal customer data
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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