Tymely
Astonish Your Customers With Outstanding Customer Service
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with potential third-party data sharing
- User data may be used for model training
- Limited enterprise controls for data privacy
Recommendations
4- Request SOC 2 Type II report and DPA prior to pilot
- Scope initial deployment to non-PII-heavy queues
- Confirm data isolation and no training on your tickets
- Enable SSO and audit logging if available
Data handling
- Storage
- Not publicly documented (cloud-hosted)
- Retention
- Not publicly documented
- Training on inputs
- Opt-out policy not publicly confirmed
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