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Customer Support·userlike.com

Userlike AI

AI-powered customer messaging platform with chatbot features

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Risk Score
Medium
4/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud SaaS with third-party data storage
  • User data may be used for training without explicit consent
  • Lack of strong enterprise controls

Recommendations

3
  • Train staff on data handling policies
  • Review data processing agreements before use
  • Use SSO and MFA for account security

Data handling

Storage
EU cloud servers
Retention
Until account deletion
Training on inputs
Not used for training

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