Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes user search queries which may include sensitive data.
- Cloud-based with potential third-party data access.
- No explicit opt-out for training on user data.
Recommendations
5- Confirm SOC2 Type II and HIPAA availability
- Enable customer-managed keys if offered
- Sign DPA and subprocessor list review
- Scope ingestion to necessary corpora
- Enforce access control on retrieval
Data handling
- Storage
- Vectara-managed cloud (multi-region)
- Retention
- Per customer configuration
- Training on inputs
- Does not train on customer data
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