Viqal's Virtual Concierge
Viqal's Virtual Concierge automates hotel guest interactions via WhatsApp, streamlining inquiries, adjustments, and upselling, while integrating with hotel tech stacks.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Handles sensitive customer interactions
- Potential for data retention without clear policies
- No SSO or enterprise-grade security features mentioned
Recommendations
4- Verify GDPR DPA for EU guest data
- Review WhatsApp Business API data flows
- Limit PMS integration to required fields
- Confirm guest consent for AI interaction
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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