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Customer Support·voxal.ai

Voxal

Voxal AI is a no-code AI chatbot for platforms like SaaS, Shopify, and WordPress, enhancing sales and support with product showcasing, query handling, and lead generation.

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud-based service with third-party data handling
  • User data may be used for training without clear opt-out
  • Integration with multiple platforms increases data exposure risk

Recommendations

5
  • Review chatbot data retention policies
  • Check GDPR compliance for EU customers
  • Verify PII handling in lead capture
  • Audit embed script security
  • Request DPA for commercial deployments

Data handling

Storage
Not publicly documented
Retention
Not publicly documented
Training on inputs
Not publicly documented

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