Voxpopme
Voxpopme is a comprehensive insights platform for qualitative research, offering video surveys, live interviews, and AI-powered analytics to facilitate customer conversations and UX research.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based platform with potential data exposure
- User-generated content may include sensitive information
- Training on user data may be default-on
Recommendations
4- Obtain explicit informed consent from all video survey participants
- Confirm GDPR data subject rights (deletion, access) are supported
- Review subprocessor list for video storage and AI analysis vendors
- Request SOC 2 or equivalent certification before enterprise deployment
Data handling
- Storage
- Cloud-based; video recordings stored in platform
- Retention
- Configurable per project; details in MSA
- Training on inputs
- Unknown; AI analytics likely use video content
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