WADeck
WADeck is an AI-driven CRM tool enhancing WhatsApp business communication with features like 'Magic Reply', message rewriter, and KPI analysis.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with third-party data handling
- User data may be used for training without clear opt-out
- Sensitive customer communication may be exposed
Recommendations
5- Verify WhatsApp Business API ToS compliance
- Review message retention and encryption
- Check GDPR lawful basis for processing
- Audit Magic Reply training data usage
- Request DPA before enterprise deployment
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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