Workorb
Workorb AI is the future of work for customer-facing teams, with automated complex repetitive tasks and greatly improved sales, upsell and service outcomes.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Automates customer-facing tasks with sensitive data.
- Data shared with third-party servers.
- No clear opt-out for training on user data.
Recommendations
5- Request SOC 2 attestation before sales/CS rollout
- Pilot on low-risk accounts before scaling
- Scope CRM integration to minimum necessary fields
- Require human review for automated customer-facing actions
- Execute DPA covering customer data flows
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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