Yobi
Yobi Synthetic Intelligence enhances business communications by unifying conversations from various channels, offering AI features like translation, sentiment analysis, and transcription, and integrating with tools like Hubspot and Salesforce.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- User communication data is processed for AI features
- Cloud-based platform with potential third-party data sharing
- Requires user data for effective communication enhancements
Recommendations
4- Require SOC 2 Type II certification and DPA before processing customer communications
- Audit CRM integration permissions to enforce least-privilege access
- Ensure call recording consent compliance in all operating jurisdictions
- Review GDPR data subject rights (access, deletion) capabilities before EU deployment
Data handling
- Storage
- Cloud-based; all channel communications aggregated
- Retention
- Not clearly documented
- Training on inputs
- Unknown; AI features may use conversation data
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