Zowie
AI customer service automation built for e-commerce that resolves up to 70% of inquiries without agents.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with third-party data handling
- Potential for data training on user-generated content
- No clear opt-out for data usage in training
Recommendations
3- Set human review thresholds
- Limit order data exposure
- Monitor automation accuracy
Data handling
- Storage
- EU servers
- Retention
- 12 months
- Training on inputs
- No
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