Moveworks AI
Enterprise agentic AI assistant platform (acquired by ServiceNow) for IT, HR, Finance, and operations automation across workplace systems.
Independent assessment across data handling, compliance, security and transparency.
Overview
Enterprise agentic AI assistant platform (acquired by ServiceNow) for IT, HR, Finance, and operations automation across workplace systems.
Risk factors
3- Enterprise platform with strong controls but still cloud-based.
- User data may be used for automating various workplace systems.
- Requires user data for effective operations.
Recommendations
4- Implement role-based access controls to limit which data Moveworks can query per user
- Enable audit logging for all AI-initiated workflow actions
- Review integration scopes regularly and remove unused connectors
- Use Employee Experience Insights analytics to monitor anomalous query patterns
Data handling
- Storage
- Cloud-hosted on enterprise infrastructure; data residency options available
- Retention
- Configurable; follows customer data retention policies
- Training on inputs
- Does not train foundation models on customer data; uses data for conversation context only
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