Moveworks AI
Enterprise agentic AI assistant platform (acquired by ServiceNow) for IT, HR, Finance, and operations automation across workplace systems.
Risk score
4/10Medium
Assessment across data handling, compliance, security and transparency.
Overview
Enterprise agentic AI assistant platform (acquired by ServiceNow) for IT, HR, Finance, and operations automation across workplace systems.
Risk factors
3- Enterprise platform with strong controls but still cloud-based.
- User data may be used for automating various workplace systems.
- Requires user data for effective operations.
Recommendations
4- Implement role-based access controls to limit which data Moveworks can query per user
- Enable audit logging for all AI-initiated workflow actions
- Review integration scopes regularly and remove unused connectors
- Use Employee Experience Insights analytics to monitor anomalous query patterns
Data handling
- Storage
- Cloud-hosted on enterprise infrastructure; data residency options available
- Retention
- Configurable; follows customer data retention policies
- Training on inputs
- Does not train foundation models on customer data; uses data for conversation context only
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