Perplexity AI
Perplexity is an AI answer engine that combines LLMs with live web search to return cited, conversational responses for research and everyday queries.
Independent assessment across data handling, compliance, security and transparency.
Overview
Perplexity AI is a conversational answer engine that fuses large language models (GPT, Claude, Sonar, Grok) with real-time web retrieval, returning sourced answers with inline citations. The product suite spans web, mobile, Comet browser, and Sonar API. Enterprise Pro adds SSO, SOC 2 Type II attestation, a zero-retention policy for customer prompts, and a contractual ban on using enterprise data for model training. Consumer Free and Pro tiers permit Perplexity to use prompts for product improvement unless the user opts out in settings.
Risk factors
3- Trains on user queries and interactions by default
- Consumer-focused tool with weak enterprise controls
- No SSO or enterprise-level security features
Recommendations
2- Implement internal guidelines for usage
- Consider alternatives with stronger data privacy policies
Data handling
- Storage
- Cloud-hosted on US infrastructure; uses multiple model providers (OpenAI, Anthropic, Meta, xAI) as subprocessors. Enterprise tier offers isolated processing.
- Retention
- Consumer prompts retained to power history and personalization until user deletes. Enterprise Pro and Sonar API offer zero data retention on request.
- Training on inputs
- Consumer tiers may use prompts to improve models unless users opt out. Enterprise Pro contractually prohibits using customer data for training.
More Chatbots tools
See all →AI21 Jurassic
Large language model chat and text generation by AI21 Labs.
ARC Search
AI-enhanced mobile browser with smart page summarization.
Abacus AI
Enterprise AI platform for building custom LLM-powered applications.
Ada AI
AI-powered customer service automation platform.
Andi Search
AI-powered search engine that provides direct conversational answers.
Anyscale
Scalable AI compute platform for deploying and serving LLMs.