Aircover
Aircover assists sales representatives during customer calls with AI-driven real-time coaching and meeting notes for enhanced communication and productivity.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based tool with potential data exposure
- Uses AI to analyze call data
- Requires user data for real-time coaching
Recommendations
4- Require SOC 2 Type II report before processing customer call audio
- Obtain legal review for call recording compliance (state wiretapping laws, GDPR)
- Limit CRM integration scope to minimum necessary fields
- Ensure customer consent for AI-processed call recordings
Data handling
- Storage
- Cloud; call audio and CRM data processed and stored on Aircover servers
- Retention
- Not publicly documented
- Training on inputs
- Unknown; call data may improve coaching models
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